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Delivery and Returns

Shipping

  1. In accordance with our Terms and Conditions, all orders placed on our website are fulfilled and delivered by our Partner Brands.
  2. Shipping is available to the United Kingdom, the United States and selected countries worlwide.
  3. Shipping charges can be found at checkout and are reflective of each Partner Brand's shipping fee or otherwise set at our discretion.
  4. Products from the GJ Shop ship from different countries depending on the brand. Please check the brand page for confirmation before ordering. Products are sent from each brand individually, if a customer orders from two brands, they will receive two separate deliveries. Please note that duties & any local taxes are NOT included in your purchase price at checkout and may be charged at or after delivery. These charges are the responsibility of the customer and Gentleman’s Journal is unable to refund these charges
  5. Orders over £150 shipped to the United Kingdom qualify for free tracked shipping on all items.
  6. Orders over $250 shipped to the United States quality for free tracked shipping on all items.
  7. If you order content items from more than one Brand Partner, these will be shipped separately be each Brand Partner. You will receive tracking information and notifications as required for each individual shipment.
  8. Tracking Shipping for the United Kingdom is estimated for 2-5 business days.
  9. Tracking Shipping for the United States is estimated for 3-11 business days.
  10. Our Partner Brands are legally responsible for delivering their products in accordance with the order you have placed through our website. The estimated delivery timelines above are given as guidance and may not be reflective of the actual time taken for you to receive all items from your order.
  11. If you would like to process a return or have an exchange enquiry, please reach out to us within 24 hours of receiving your delivery shop@thegentlemansjournal.com stating your order number and request. Each Brand Partner upholds individual policies in regard to returns and exchanges and we do not facilitate cross-over policies.
  12. Depending on your shipping location, you may need to pay import duties upon receipt of products from a Partner Brand. For further information on applicable duties and taxes, we recommend contacting the relevant Partner Brand.
  13. You are responsible for the payment of any import duties and taxes that re not included within our original delivery fees which are paid at checkout. The amount of these charges is separate from the delivery fees and are out of our control, we can not predict and have no control over this amount. Please contact your local customs office for further information on import duties and taxes if you need to find out more information.
  14. Your order will be sent to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our Brand Partner courier during the delivery process.
  15. Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection from a drop off point, the recipient maybe required to provide proof they are the stated person on the delivery documentation. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence. Attempted delivery can occur up to 3 times, this however depends on the Brand Partner Courier.
  16. If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may need to end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.
  17. We are unable to ship to PO Box addresses.

Returns and refunds

  1. We will provide a full refund or replacement for any products that are faulty.
  2. We may require faulty products to be returned to us. We will arrange this as necessary at your convenience and at our cost.
  3. In addition, you may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition by post or courier.
  4. You can cancel your order during this period by e-mailing us at contact@thegentlemansjournal.com.
  5. Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.
  6. If you cancel your order in accordance with these terms and conditions, we will refund to you the full price of the products that you paid including delivery charges except:
  7. we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. nominated day delivery) we will not pay the difference between this method of delivery and our least expensive method of delivery; and
  8. we may reduce your refund (excluding delivery costs) to reflect any deduction in the value of the products if this has been caused by your use or handling of the products which would not be permitted in a shop. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport.
  9. All refunds to you will be made by the payment method you used when paying for the order being refunded. If a gift voucher was used for purchase, a refund will take the form of a credit note.
  10. We will process the refund as soon as possible. All refunds will be made no later than 14 days after we have received the products from you.
  11. If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
  12. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.