Terms and Conditions
These terms and conditions of sale apply to (together with any pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website shop.thegentlemansjournal.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide in relation to the sale of goods on behalf of others (the "Services").
1.1 Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.
1.2 We may change these terms and conditions at any time.
1.3 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
1.4 Where we refer to "you" or "your" we mean you, the person using the Services.
1.5 We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).
2 About us
2.1 We are The Gentleman’s Journal Limited, and we operate the Website. The Gentleman’s Journal Limited is a company registered in England and Wales and our registered office is at Castle House, Castle Street, Guildford, Surrey, England, GU1 3UW. Our registered company number is 08085218 and our VAT number is 175700605.
2.2 We, along with certain of our affiliates, provide the services to you through the Website. Further details of the services we provide are set out in section 4 below. When you purchase products using the Website, you are purchasing them from the third-party retailers ("Partner(s)") named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner. We are acting as agents on behalf of the Partners, which are the principals. You are not purchasing the products from us. We are authorised by the relevant Partners to conclude the contract on their behalf, but we are not a party to that contract and you are not purchasing the products from us or through us as your agent. Further details about the products, the Partners and the contract between you and the Partners in relation to your purchase of the products are set out below.
3 Our Services
3.1 The services we offer allow you to search through the Website and purchase products from a large number of Partner boutiques and brands worldwide. As part of these Services, we also provide some ancillary services such as providing you with customer service assistance. However, as stated above, the contract for the purchase of the products is between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for delivering and selling the products to you and ensuring these are delivered in accordance with the order you have placed through our Website. Your contract with us is concluded once you make payment for the products.3.2 Please note that our Partners organise the delivery of products to you and as such you are entering into a contract for delivery services provided by our Partners. Our Partners may include a charge for these services which will be shown at checkout and prior to your purchase of the products.
3.3 In order to use these Services you must be over 18 years of age.
3.4 Our liability to you in relation to these Services if, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable; it is the responsibility of the Partner. Loss or damage is foreseeable if it was an obvious consequence of our breach or the Partner and if it was contemplated by you at the time you started using the Services. We do not in any way exclude or limit our liability for:
3.4.1 death or personal injury caused by our negligence;
3.4.2 fraud or fraudulent misrepresentation; or
3.4.3 any other liability which cannot be limited by law.
3.5 We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free. Please contact us at firstname.lastname@example.org if you would like more information about a product before making a purchase from the Website. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's or device’s display of the images accurately reflects the true colour of the products.3.6 We do our best to ensure Partners do not offer flawed items or products of lower quality than the corresponding market standards. If an item you have ordered is not as described, is flawed or of a poor quality, you should contact us at email@example.com. We will respond by email with the necessary information based on the Partner’s return policy or liaise with them directly. Once the returned item is received by the relevant Partner and approved by their quality control team, you may receive a full refund, a discount, credit with the Partner or a suitable replacement of the product, as at the discretion of the relevant Partner. Any charge incurred in returning the product may be passed on by the Partner to you, as at the Partner’s discretion.3.7 You have the legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
3.8 The products sold by the Partners are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or for resale purposes. You further agree that you will not export, reexport, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List or the E.U.’s Consolidated Financial Sanctions List. Neither we nor the Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.
4 Our Partners
4.1 As explained above, this Contract is for the purchase of the products made available on our Website is between you and the relevant Partner. We are acting as an agent and are authorised by the relevant Partner to conclude the contract with you on its behalf but we are not a party to that contract and you are not purchasing the products directly from us or through us acting as your agent.
4.2 We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies if these change without our notice. If you are unhappy with the product or service you have received from a Partner, you should contact us by emailing firstname.lastname@example.org and we will liaise with the relevant Partner to try and resolve the issue to the best of our abilities.
4.3 Further information about the Partners and the products they offer is available on our Website.
5 Orders, prices, payment and taxes
5.1 By completing the check-out process and placing an order by clicking the "Place Order" button on the checkout page of our Website, you are offering to purchase the products from the relevant Partner and not directly from us. Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price which is determined by the relevant Partner. After entering into the contract for each product with each Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with this Contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain with the Partner and/or us (as applicable) until it is delivered to you at the valid address specified when you placed your order. 5.2 To order products you must be over 18 years of age and possess a valid credit or debit card (please see section 5.6 below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
5.3 Please take the time to read and check your order before processing this final payment at each stage of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.) If you enter any incorrect details on the Website when completing your order, any costs associated with this error will be borne by you as the Customer.
5.4 Formation of the contract between you and the Partner(s). The identity of the Partner is shown on the order confirmation page when you place an order.
5.4.1 When you place an order, you will receive an email or text from us confirming receipt and acceptance of your order from us based on the contact information you provided at checkout. The Contract between you and the Partner will be formed when we send this email. As mentioned, all orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price.
5.4.2 Pricing, availability and taxes. Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
5.4.3 If you are viewing the Website from the UK, the product prices advertised on the Website from Partners located within the UK are inclusive of the VAT charged by the relevant Partner. Delivery costs are not included in the prices and will be charged in addition. The delivery costs (which will include VAT, charged by us) may vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" amount shown on the order summary page). Kindly note these shipping costs do not include input tax duty on items for which these apply.
5.4.4 If you are ordering items from a Partner outside of the UK, you may need to pay import duties upon receipt of the products. We are unable to predict or inform you of what import duties may be incurred spefifically before or after the order is placed, until such information has been provided to us through the Partner courier. When this information becomes available to us we will share this with your preferred contact details. You are responsible for payment of any import duties and taxes that are not included within our original delivery fees which are paid at checkout online. The amount of these charges are out of our control and we can not predict this amount. Please contact your local customs office for further information on this if required. Please note that if you return an item, any taxes and import duties will not be refunded to you nor will the original delivery charge.
5.5 We do not currently accept order requests for shipping addresses based outside the UK or the US.
5.6 Payment. When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Partner, and products will not be dispatched until the details you have provided are verified. In the unlikely event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue. We reserve the right not to submit your order to the Partner, and the Partner reserves the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
6.1 The estimated delivery date of each product you have ordered will be provided once the item(s) have been shipped and we have retained the tracking information from the Partner to share this with you. We strongly advise you to check the website of each Partner to learn their shipping policy for the UK.
6.2 Delivery times may vary depending on the availability of the products and your delivery address and each Partner’s shipping policy. Any delivery times we provide on their behalf are estimates only and cannot be guaranteed. The product(s) will be delivered to you directly by the Partner(s) so your order may arrive in multiple deliveries and at different times based on the nature of the items you have purchased from each Partner.
6.3 If no one is available at your address to sign for your order, should this be required from our Partner courier, it is the Partner courier’s responsibility to leave you a note and you will need to contact us to rearrange delivery.
6.4 In certain circumstances the courier may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: redirecting the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) redirecting to a collection point: collecting your package from a collection point nearby. If this information is shared with us by the Partner we will endeavour to send this to you. By selecting any of these services, including any default preferences you may have selected with our Partner(s) separately, you acknowledge and agree that we shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way.
7 Returns and Cancellation If you would like to issue a return or cancellation request for your order or part of your order, please email us email@example.com and we will inform you of the relevant Partner process to help fulfil this request.
7.1 Please note that in certain cases the Partner may reject your return of a product and we may, at our sole discretion, choose to purchase the product from you. You agree that the legal title to such a product will automatically pass to us upon us choosing to purchase such product from you.
7.2 You have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs"). This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Kindly note orders can not be cancelled once they have been fulfilled and shipping information has been provided to you.
7.3 Once the products are returned to the relevant Partner you will receive a full refund as issued by us, this does not include the original delivery costs or any import taxes which may have incurred. You must follow the return, cancellation and exchange policy of each Partner and you are borne to such expenses if required.
7.4 Except in relation to certain types of products as set out in the Returns Policy, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period"). To do so, you must clearly inform us via email. 7.5 If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy.
7.6 If you cancel a contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible. In any case your refund will be completed within 14 days after the day on which the Partner received your return, or if earlier, the day on which we receive evidence that you have returned the product(s) to the relevant Partner’s address. You will have to bear the full cost of returning the product(s) to the Partner.
8 Our Website
8.1 This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately. 8.2 Access to the Website. The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them. Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement that the same communications be in writing.
Your Conduct. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
You must not use the Website that in any way breaches (a) any applicable local, national or international law or regulation, (b) is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect, or (c) to send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". To cause harm, annoyance, inconvenience or needless anxiety to any person.
Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions and/or any Third Party Products and Services’ terms and conditions, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.
8.4 Third Party Products and Services on the Website. The Website may contain services and/or products (including add-ons and applications) offered by third parties other than our Partners (the “Third Party Products and Services”). Your use of these Third Party Products and Services may be subject to additional terms and conditions which we recommend you review before first using such Third Party Products and Services and continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third Party Products and Services’ terms and conditions. Use of Third Party Products and Services is entirely at your own risk. We make no guarantee that any or all features of the Websites, Services or Third Party Products and Services will work on any particular device.
8.5 Linking. We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay. Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
8.6 Our liability in relation to the Website. We may update or change the Website or its contents at any time, but we are under no obligation to do so. This can include but not limited to the price, cost, content or description of any product. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether expressed or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
8.7 We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.
8.8 Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.9 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability which cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you (as set out in section 4) and the Partners’ supply of the products to you.
10 Intellectual property, software and content
10.1 We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.
10.2 You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
10.3 Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.
11 Ethical sourcing policy
11.1 As a reputable and trusted business committed to offering its customers high-quality products, we recognise our obligation to ensure that all Partners and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All Partners and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment.
11.2 We will never knowingly allow a Partner to offer its products on the Website if such products are sourced from countries which are in breach of these principles. We also look to the Partners and other suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of the Partners and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products. However, as we continue to grow, we recognise the importance of being proactive and doing everything within our power to support the rights of those involved in the manufacture of the products.
12 Our invitation-only discount offers
Invited customers must be signed in to our Website to view discount offers that we may provide from time to time. As this is an exclusive event just for you, details must not be shared or advertised in any way, including, but not limited to, on any website, blog, social media account, messaging application, email, word of mouth, etc. Affiliate partners must not promote this event as per network terms and conditions. We reserve all its rights (including where it is known or suspected you have passed these details on), which may involve suspending your account and/or voiding your transactions for the duration of sale. We reserve the right to withdraw this offer at any time without notice.
13 Other important information
13.1 We reserve the right to close your account with us or restrict future orders at any time in our sole discretion.
13.2 Severability. Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
13.3 Waiver. If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our directors), and that will not mean that we will automatically waive any later breach by you.
13.4 Entire agreement. These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
13.5 Events outside of our control. We and the Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our or the Partners reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, pandemics or epidemics, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks. If such an event takes place and it affects the performance of our or the Partners’ obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
13.6 Complaints. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please contact us by email at firstname.lastname@example.org.
14 Governing law and jurisdiction
14.1 Anything related to your order, use of the Websites or these Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.